Privacy policy

PRIVACY POLICY


Last updated: 19/01/2025

 

Welcome to The Dress Dolce (referred to in this policy as “we,” “us,” or “our”). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website, www.thedressdolce.com (the “Site”), or communicate with us by any other means.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site.

1. Who We Are

The Dress Dolce
Rue Flandre, Belgium
Phone: +32 465 363 893
Email: contact@thedressdolce.com

2. Information We Collect

2.1 Personal Data

When you visit or make a purchase from our Site, we may collect certain information that can be used to identify you personally (“Personal Data”). This may include, but is not limited to:

  • Contact Information: Full name, billing address, shipping address, email address, phone number.
  • Order Information: Details of the products you purchase, payment method, and transaction details.
  • Account Details (if applicable): Username, password, and any profile data you choose to provide.

2.2 Usage Data & Cookies

We may use cookies, log files, and other tracking technologies to automatically collect information about your device and how you interact with the Site. This can include:

  • IP address
  • Browser type and version
  • Pages you view
  • Time zone
  • Referring/exit pages

For more details, please see our Cookies section below.

3. How We Use Your Information

We use your personal information to:

  1. Process Orders: Fulfill and manage purchases, process payments, and arrange shipping.
  2. Communicate: Send you order confirmations, shipping updates (orders typically ship within 7 to 15 days), and respond to inquiries.
  3. Improve Our Services: Analyze Site usage to enhance customer experience, troubleshoot issues, and develop new features.
  4. Marketing Communications: With your consent, send you marketing or promotional materials, such as newsletters and special offers.
  5. Legal Compliance: Comply with applicable laws and regulations, or respond to lawful requests from authorities.

4. Disclosure of Your Information

We may share your information under the following circumstances:

  • Service Providers: We engage trusted third parties to perform certain functions on our behalf (e.g., payment processing, order fulfillment, email marketing, analytics). These providers have access to the data necessary to perform their services but are contractually obligated to keep your information confidential.
  • Business Transfers: In the event of a merger, acquisition, or other corporate transaction, your information may be transferred as part of that deal.
  • Legal Obligations: If required by law, court order, or government regulations, or to protect our rights, we may disclose your personal information.

We do not sell or rent your personal data to third parties.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and keep track of your shopping cart.
  • Analyze site performance and usage trends.
  • Provide relevant marketing or advertising (if applicable).

You can modify your cookie settings in your browser. Please note that disabling cookies may affect some functionality of our Site.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements. If you would like us to delete your personal data sooner, please contact us (see Contact Us below).

7. Security of Your Information

We employ administrative, technical, and physical safeguards to protect your personal data. These measures include SSL encryption and secure hosting environments. However, no data transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Rectify or correct any inaccurate or incomplete data.
  • Request deletion of your personal information.
  • Object to or restrict the processing of your data in certain circumstances.
  • Withdraw consent to receive marketing communications at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise these rights, please contact us (see Contact Us below).

9. Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us so we can remove that information.

10. International Data Transfers

If you are located outside of Belgium, your personal data may be transferred to and processed in Belgium or other jurisdictions where our service providers operate. We take steps to ensure that your data receives an adequate level of protection in the jurisdictions where it is processed.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after any changes indicates your acceptance of these updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us:

We will do our best to address your concerns and work with you to find a satisfactory resolution.